Highlights
24/7 front desk support
On-site restaurant
Complimentary wi-fi property-wide
Seasonal outdoor pool
Complimentary guest parking
Daily room cleaning service
Ecotel Dahab Bay View Resort is a charming 4-star retreat located in the heart of Dahab, offering an inviting outdoor swimming pool, a well-equipped fitness center, and lush gardens to relax in. This resort caters to families and individuals alike with amenities like a delightful restaurant, a fun kids' club, and a cozy shared lounge, all complemented by free WiFi to keep you connected during your stay. Room service, an ATM, and currency exchange are also available to add to your convenience.
Our comfortable rooms come equipped with air conditioning, desks, flat-screen TVs, private bathrooms, fresh bed linen, and towels. Each unit boasts a beautiful terrace with stunning sea views, while select rooms offer picturesque mountain vistas and a lovely balcony. You’ll find spacious wardrobes and kettles to make you feel right at home.
Start your day with a delicious buffet or halal breakfast, fueling you for exciting adventures ahead. Families will appreciate the children's playground, while those seeking leisure can enjoy table tennis, darts, and tennis on-site. The area's vibrant underwater life makes it a paradise for snorkeling enthusiasts.
Our friendly staff members, fluent in Arabic, German, English, and Italian, are available 24/7 at the front desk to assist you with any requests or needs.
Getting here is a breeze, with Sharm el-Sheikh International Airport just 96 km away, and we offer a paid airport shuttle service for your convenience.
Important information
Please note that the rate for the ‘Special Offer - Egyptian and Residents Only’ room is exclusive for Egyptians and residents only. Additional charges are applicable if a valid Egyptian ID, Egyptian passport or Egyptian residency is not presented upon check-in.
As per local law, local couple are required to present an official marriage certificate upon arrival.At Ecotel Dahab Bay View Resort, guests must present a valid photo ID and credit card upon check-in. Kindly note that at Ecotel Dahab Bay View Resort, all special requests are subject to availability and may incur additional charges.
Please inform in advance of your expected arrival time. At Ecotel Dahab Bay View Resort, you may use the Special Requests box during booking or directly contact the property using the contact details provided in your confirmation.
At Ecotel Dahab Bay View Resort, guests under 18 may only check in if accompanied by a parent or legal guardian.
Room Types
Superior Double Room with Sea & Pool View Description, photos, price, amenities
See photos of the Superior Double Room with Sea & Pool View
Room standards
- heating,
- soundproofed rooms,
- safe deposit box,
- non-feather pillow (synthetic),
- clothes rack,
- bedside socket,
- waste bin,
- air conditioning,
- private pool with a view (with room/suite),
- interconnecting rooms available,
- wardrobe/closet,
- baby cot/crib,
- work desk,
- pool towels (in room)
Sanitary facilities
- toilet paper,
- conditioner,
- shower,
- bathtub,
- hairdryer,
- private bathroom,
- toilet,
- shampoo,
- complimentary toiletries,
- body soap
Property technology & media
- television (tv),
- flat-screen tv,
- telephone,
- satellite tv channels
Dining & bars
- electric kettle,
- outdoor dining area (on balcony/patio),
- bottled water,
- minibar,
- tea and coffee making facilities
Paid extra services
- key access,
- key card access,
- lockers (in shared rooms/hostels),
- bed linen,
- towels,
- wake-up service
Location & local attractions
- balcony,
- quiet street view,
- city view,
- view,
- garden view,
- mountain view,
- pool view,
- sea view,
- terrace
Property safety & security
- smoke detector,
- fire extinguisher (in room/apartment)
Disinfection & cleaning procedures
Special services & concierge
- free gym access (depending on room type)
With direct view of the pool and the Red Sea, The superior Room (34 m²) is located near the private sandy beach. The room has a private balcony or a terrace. Other facilities include an en-suite bathroom, a large wardrobe, an individually controlled air conditioning and a satellite TV. A mini bar and a safety deposit box are also included.
Standard Double Room with Sea View Description, photos, price, amenities
See photos of the Standard Double Room with Sea View
Room standards
- soundproofed rooms,
- bedside socket,
- pool towels (in room),
- air conditioning,
- work desk,
- clothes rack,
- wardrobe/closet,
- heating,
- non-feather pillow (synthetic),
- baby cot/crib,
- safe deposit box,
- interconnecting rooms available,
- hot tub (in room)
Sanitary facilities
- hairdryer,
- bathtub,
- private bathroom,
- shampoo,
- toilet paper,
- toilet,
- shower,
- conditioner,
- body soap,
- complimentary toiletries
Property technology & media
- telephone,
- satellite tv channels,
- flat-screen tv,
- television (tv)
Dining & bars
- electric kettle,
- bottled water,
- tea and coffee making facilities,
- outdoor dining area (on balcony/patio),
- minibar
Paid extra services
- towels,
- wake-up service,
- bed linen,
- lockers (in shared rooms/hostels),
- key card access,
- key access
Location & local attractions
- terrace,
- balcony,
- sea view,
- city view,
- view,
- mountain view,
- quiet street view,
- garden view
Accessibility for disabled guests
- roll-in shower,
- shower chair,
- ground floor unit,
- entire unit wheelchair accessible
Property safety & security
- smoke detector,
- fire extinguisher (in room/apartment)
Disinfection & cleaning procedures
Special services & concierge
- free gym access (depending on room type)
Overlooking the Red Sea with a private balcony or a terrace. available with one King size or 2 twin beds, en-suite bathroom, large wardrobe, Individually controlled air conditioning, direct dial phone and a satellite TV. A minibar and a safety deposit box are also included.
Standard Triple Room with Sea View Description, photos, price, amenities
See photos of the Standard Triple Room with Sea View
Room standards
- non-feather pillow (synthetic),
- heating,
- interconnecting rooms available,
- safe deposit box,
- clothes rack,
- work desk,
- pool towels (in room),
- bedside socket,
- air conditioning,
- wardrobe/closet,
- soundproofed rooms
Sanitary facilities
- complimentary toiletries,
- toilet paper,
- bathtub,
- hairdryer,
- shampoo,
- shower,
- body soap,
- toilet,
- private bathroom,
- conditioner
Property technology & media
- satellite tv channels,
- flat-screen tv,
- telephone,
- television (tv)
Dining & bars
- bottled water,
- electric kettle,
- tea and coffee making facilities,
- outdoor dining area (on balcony/patio),
- minibar
Paid extra services
- wake-up service,
- key card access,
- bed linen,
- key access,
- lockers (in shared rooms/hostels),
- towels
Location & local attractions
- mountain view,
- balcony,
- view,
- city view,
- terrace,
- quiet street view,
- sea view
Property safety & security
- smoke detector,
- fire extinguisher (in room/apartment)
Disinfection & cleaning procedures
Special services & concierge
- free gym access (depending on room type)
Overlooking the Red Sea with private balcony or terrace, this room is available with 2 twin beds and one extra bed or sofa bed. It also comes with an en-suite bathroom, large wardrobe, individually controlled air-conditioning, direct dial phone, satellite TV, mini bar and safe.
Superior Triple Room with Sea & Pool View Description, photos, price, amenities
See photos of the Superior Triple Room with Sea & Pool View
Room standards
- pool towels (in room),
- work desk,
- wardrobe/closet,
- interconnecting rooms available,
- safe deposit box,
- air conditioning,
- heating,
- waste bin,
- clothes rack,
- bedside socket,
- soundproofed rooms,
- non-feather pillow (synthetic),
- private pool with a view (with room/suite)
Sanitary facilities
- body soap,
- shower,
- toilet,
- hairdryer,
- shampoo,
- bathtub,
- complimentary toiletries,
- toilet paper,
- private bathroom,
- conditioner
Property technology & media
- television (tv),
- satellite tv channels,
- telephone,
- flat-screen tv
Dining & bars
- tea and coffee making facilities,
- electric kettle,
- minibar,
- outdoor dining area (on balcony/patio),
- bottled water
Paid extra services
- key access,
- towels,
- lockers (in shared rooms/hostels),
- key card access,
- wake-up service,
- bed linen
Location & local attractions
- pool view,
- view,
- terrace,
- mountain view,
- balcony,
- garden view,
- sea view,
- city view
Property safety & security
- fire extinguisher (in room/apartment),
- smoke detector
Disinfection & cleaning procedures
Special services & concierge
- free gym access (depending on room type)
This triple room's standout feature is the pool with a view. The spacious triple room offers air conditioning, soundproof walls, a terrace with sea views as well as a private bathroom boasting a bath. The unit is furnished with 3 beds.
Deluxe Double Room with Sea View Description, photos, price, amenities
See photos of the Deluxe Double Room with Sea View
Room standards
- bedside socket,
- private pool (attached to room/villa),
- interconnecting rooms available,
- work desk,
- pool towels (in room),
- soundproofed rooms,
- air conditioning,
- heating,
- non-feather pillow (synthetic),
- clothes rack,
- hot tub (in room),
- baby cot/crib,
- wardrobe/closet,
- private pool with a view (with room/suite),
- safe deposit box,
- waste bin
Sanitary facilities
- toilet paper,
- shampoo,
- toilet,
- bathtub,
- conditioner,
- private bathroom,
- complimentary toiletries,
- hairdryer,
- body soap
Property technology & media
- telephone,
- television (tv),
- satellite tv channels,
- flat-screen tv
Dining & bars
- minibar,
- outdoor dining area (on balcony/patio),
- bottled water,
- electric kettle,
- tea and coffee making facilities
Paid extra services
- key card access,
- bed linen,
- key access,
- towels,
- wake-up service,
- lockers (in shared rooms/hostels)
Location & local attractions
- sea view,
- view,
- city view,
- pool view,
- garden view,
- balcony,
- quiet street view,
- terrace
Property safety & security
- fire extinguisher (in room/apartment),
- smoke detector
Disinfection & cleaning procedures
Special services & concierge
- free gym access (depending on room type)
This double room boasts a pool with a view and a hot tub. The spacious double room provides air conditioning, soundproof walls, a terrace with sea views as well as a private bathroom featuring a bath. The unit provides 2 beds.
Single Room with Sea View Description, photos, price, amenities
See photos of the Single Room with Sea View
Room standards
- wardrobe/closet,
- clothes rack,
- air conditioning,
- heating,
- pool towels (in room),
- soundproofed rooms,
- non-feather pillow (synthetic),
- work desk,
- safe deposit box,
- bedside socket
Sanitary facilities
- complimentary toiletries,
- private bathroom,
- shower,
- body soap,
- shampoo,
- hairdryer,
- toilet,
- conditioner,
- toilet paper,
- bathtub
Property technology & media
- flat-screen tv,
- telephone,
- satellite tv channels,
- television (tv)
Dining & bars
- electric kettle,
- bottled water,
- minibar,
- outdoor dining area (on balcony/patio),
- tea and coffee making facilities
Paid extra services
- key access,
- towels,
- bed linen,
- lockers (in shared rooms/hostels),
- wake-up service,
- key card access
Location & local attractions
- balcony,
- terrace,
- garden view,
- sea view,
- city view,
- view,
- mountain view,
- quiet street view
Property safety & security
- smoke detector,
- fire extinguisher (in room/apartment)
Disinfection & cleaning procedures
Special services & concierge
- free gym access (depending on room type)
This air-conditioned single room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with sea views. The unit is equipped with 1 bed.
Superior Single Room Description, photos, price, amenities
See photos of the Superior Single Room
Room standards
- clothes rack,
- safe deposit box,
- non-feather pillow (synthetic),
- soundproofed rooms,
- wardrobe/closet,
- pool towels (in room),
- bedside socket,
- air conditioning,
- heating,
- private pool with a view (with room/suite),
- work desk,
- waste bin
Sanitary facilities
- shampoo,
- private bathroom,
- body soap,
- toilet paper,
- bathtub,
- shower,
- toilet,
- hairdryer,
- conditioner,
- complimentary toiletries
Property technology & media
- satellite tv channels,
- television (tv),
- flat-screen tv,
- telephone
Dining & bars
- tea and coffee making facilities,
- bottled water,
- electric kettle,
- minibar,
- outdoor dining area (on balcony/patio)
Paid extra services
- lockers (in shared rooms/hostels),
- key card access,
- bed linen,
- wake-up service,
- key access,
- towels
Location & local attractions
- city view,
- sea view,
- terrace,
- balcony,
- pool view,
- mountain view,
- view,
- garden view
Property safety & security
- smoke detector,
- fire extinguisher (in room/apartment)
Disinfection & cleaning procedures
Special services & concierge
- free gym access (depending on room type)
This single room's special feature is the pool with a view. This air-conditioned single room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with sea views. The unit provides 1 bed.
Deluxe Single Room Description, photos, price, amenities
See photos of the Deluxe Single Room
Room standards
- work desk,
- safe deposit box,
- clothes rack,
- private pool (attached to room/villa),
- soundproofed rooms,
- wardrobe/closet,
- private pool with a view (with room/suite),
- air conditioning,
- pool towels (in room),
- non-feather pillow (synthetic),
- waste bin,
- bedside socket,
- heating
Sanitary facilities
- body soap,
- bathtub,
- shower,
- toilet,
- toilet paper,
- private bathroom,
- complimentary toiletries,
- shampoo,
- hairdryer,
- conditioner
Property technology & media
- telephone,
- satellite tv channels,
- television (tv),
- flat-screen tv
Dining & bars
- outdoor dining area (on balcony/patio),
- tea and coffee making facilities,
- bottled water,
- electric kettle,
- minibar
Paid extra services
- bed linen,
- lockers (in shared rooms/hostels),
- towels,
- key access,
- wake-up service,
- key card access
Location & local attractions
- balcony,
- mountain view,
- pool view,
- view,
- city view,
- terrace,
- garden view,
- sea view
Property safety & security
- fire extinguisher (in room/apartment),
- smoke detector
Disinfection & cleaning procedures
Special services & concierge
- free gym access (depending on room type)
This single room features a pool with a view. This air-conditioned single room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with sea views. The unit is equipped with 1 bed.
Deluxe Triple Room Description, photos, price, amenities
See photos of the Deluxe Triple Room
Room standards
- clothes rack,
- private pool with a view (with room/suite),
- interconnecting rooms available,
- work desk,
- pool towels (in room),
- soundproofed rooms,
- air conditioning,
- non-feather pillow (synthetic),
- private pool (attached to room/villa),
- heating,
- bedside socket,
- wardrobe/closet,
- safe deposit box
Sanitary facilities
- body soap,
- private bathroom,
- spa bath,
- hairdryer,
- toilet,
- conditioner,
- complimentary toiletries,
- shampoo,
- toilet paper,
- bathtub
Property technology & media
- television (tv),
- satellite tv channels,
- telephone,
- flat-screen tv
Dining & bars
- electric kettle,
- minibar,
- tea and coffee making facilities,
- outdoor dining area (on balcony/patio),
- bottled water
Paid extra services
- lockers (in shared rooms/hostels),
- towels,
- key card access,
- bed linen,
- key access,
- wake-up service
Location & local attractions
- view,
- mountain view,
- city view,
- sea view,
- balcony,
- quiet street view,
- terrace,
- garden view,
- pool view
Property safety & security
- fire extinguisher (in room/apartment),
- smoke detector
Disinfection & cleaning procedures
Special services & concierge
- free gym access (depending on room type)
This triple room offers a pool with a view. The spacious triple room provides air conditioning, soundproof walls, a terrace with sea views as well as a private bathroom featuring a bath. The unit provides 3 beds.
Executive Suite Description, photos, price, amenities
See photos of the Executive Suite
Room standards
- private pool (attached to room/villa),
- tile/marble flooring,
- wardrobe/closet,
- sofa bed,
- private pool with a view (with room/suite),
- air conditioning,
- clothes rack,
- ironing facilities (iron and ironing board),
- interconnecting rooms available,
- bedside socket,
- sofa,
- hot tub (in room),
- baby cot/crib,
- private heated pool (with room/suite),
- non-feather pillow (synthetic),
- iron,
- work desk,
- seating area,
- safe deposit box,
- pool towels (in room),
- waste bin,
- private entrance
Sanitary facilities
- spa bath,
- bathtub,
- toilet paper,
- complimentary toiletries,
- body soap,
- toilet,
- hairdryer,
- shower,
- shower cap,
- toothbrush,
- additional bathroom,
- conditioner,
- slippers,
- shampoo,
- private bathroom
Property technology & media
- television (tv),
- telephone,
- satellite tv channels,
- flat-screen tv
Dining & bars
- wine or champagne (charges may apply),
- bottled water,
- dining table,
- outdoor dining area (on balcony/patio),
- tea and coffee making facilities,
- dining area,
- electric kettle,
- minibar
Paid extra services
- wake-up service,
- key access,
- bed linen,
- lockers (in shared rooms/hostels),
- key card access,
- towels
Location & local attractions
- city view,
- mountain view,
- balcony,
- sea view,
- garden view,
- terrace,
- quiet street view,
- pool view,
- view
Property safety & security
- fire extinguisher (in room/apartment),
- smoke detector
Disinfection & cleaning procedures
Special services & concierge
- free gym access (depending on room type)
This suite's special features are the pool with a view and the hot tub. Boasting a private entrance, this air-conditioned suite includes 1 living room, 1 separate bedroom and 2 bathrooms with a bath and a shower. The spacious suite offers a minibar, a tea and coffee maker, a seating area, a flat-screen TV with satellite channels, as well as sea views. The unit is furnished with 3 beds.
Junior Suite with Pool View Description, photos, price, amenities
See photos of the Junior Suite with Pool View
Room standards
- private entrance,
- seating area,
- sofa bed,
- work desk,
- non-feather pillow (synthetic),
- heating,
- private pool with a view (with room/suite),
- ironing facilities (iron and ironing board),
- clothes rack,
- baby cot/crib,
- sofa,
- interconnecting rooms available,
- mosquito net,
- air conditioning,
- waste bin,
- pool towels (in room),
- tile/marble flooring,
- iron,
- wardrobe/closet,
- safe deposit box,
- soundproofed rooms,
- bedside socket
Sanitary facilities
- shower,
- complimentary toiletries,
- hairdryer,
- body soap,
- slippers,
- conditioner,
- toilet,
- shampoo,
- shower cap,
- private bathroom,
- bathtub,
- toothbrush,
- toilet paper
Property technology & media
- television (tv),
- laptop-sized safe,
- telephone,
- satellite tv channels,
- flat-screen tv
Dining & bars
- wine or champagne (charges may apply),
- bottled water,
- dining table,
- dining area,
- electric kettle,
- tea and coffee making facilities,
- minibar,
- outdoor dining area (on balcony/patio)
Paid extra services
- bed linen,
- key access,
- wake-up service,
- lockers (in shared rooms/hostels),
- key card access,
- towels
Location & local attractions
- sea view,
- city view,
- balcony,
- quiet street view,
- garden view,
- terrace,
- view,
- pool view,
- mountain view
Accessibility for disabled guests
- ground floor unit,
- entire unit wheelchair accessible
Property safety & security
- smoke detector,
- fire extinguisher (in room/apartment)
Disinfection & cleaning procedures
Special services & concierge
- free gym access (depending on room type)
This suite provides a pool with a view. Boasting a private entrance, this air-conditioned suite includes 1 living room, 1 separate bedroom and 2 bathrooms with a bath and a shower. The spacious suite offers a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as sea views. The unit is furnished with 2 beds.
Deluxe Double Room Description, photos, price, amenities
See photos of the Deluxe Double Room
Room standards
- pool towels (in room),
- private pool (attached to room/villa),
- work desk,
- hot tub (in room)
Sanitary facilities
- spa bath,
- bathtub,
- shower,
- complimentary toiletries
Dining & bars
- tea and coffee making facilities,
- bottled water,
- outdoor dining area (on balcony/patio)
Paid extra services
- key access,
- lockers (in shared rooms/hostels),
- key card access
Location & local attractions
- garden view,
- balcony,
- mountain view,
- view,
- terrace,
- sea view,
- pool view,
- city view
Property safety & security
- fire extinguisher (in room/apartment),
- smoke detector
Disinfection & cleaning procedures
Special services & concierge
- free gym access (depending on room type)
Guests will have a special experience as this double room provides a private pool, a hot tub and a spa bath. The double room features a tea and coffee maker, a terrace and sea views. The unit provides 1 bed.
Choose your ideal room at Ecotel Dahab Bay View Resort
Our property offers a variety of accommodation options to best suit your needs and preferences. Below you will find a list of available room types:
- Superior Double Room with Sea & Pool View
- Standard Double Room with Sea View
- Standard Triple Room with Sea View
- Superior Triple Room with Sea & Pool View
- Junior Suite with Pool View
- Deluxe Double Room with Sea View
- Single Room with Sea View
- Superior Single Room
- Deluxe Single Room
- Deluxe Triple Room
- Executive Suite
- Deluxe Double Room
Please note that detailed availability and current prices for individual rooms will be visible after selecting your stay dates.
Reviews
Before booking, check other guests' reviews
Reviews will help you better prepare for a pleasant stay!
See all reviews
Add a review
Facilities and services
General property information
parking available, complimentary parking, on-site parking, private parking area
On-site activities & leisure
access to tennis court, billiards table, snorkeling trips, miniature golf, access to water park, tennis gear, beach access
Hotel services offered
comprehensive internet access, wireless internet (wi-fi), complimentary wi-fi access
Dining & bars
on-site restaurant, in-room dining service, hotel bar, barbecue facilities, take-away lunches, special dietary menus (on request), children's meals, selection of wine/champagne, fresh fruit selection
Pools, spa & wellness
sauna access, gym/fitness studio, spa & wellness sanctuary, massage therapies, hot tub / jacuzzi access, turkish bath / hammam, heated indoor pool, outdoor swimming pool, exclusive private beach, year-round outdoor pool, year-round indoor pool, prime beachfront location, communal bathhouse, aquatic water slide, poolside bar service, sunbeds and beach chairs, shade umbrellas, full spa amenities, relaxing steam room, spa relaxation lounge, therapeutic back massage, relaxing neck massage, rejuvenating foot massage, romantic couples massage, invigorating head massage, soothing hand massage, comprehensive full body massage, automated massage chair, fitness activities, changing rooms for fitness/spa, dedicated kids' pool, main swimming pool, general swimming pool access
Transport & getting around
convenient airport shuttle, complimentary shuttle service, airport transfer (surcharge applies), disabled-access parking, airport meet and greet / pick up, convenient airport drop off, general shuttle transport
Reception & guest support
24/7 front desk, excursion booking desk, baggage hold, on-site atm, guest concierge services, secure lockers, invoices available
Shared spaces for guests
access to hotel garden, outdoor terrace area, rooftop sun deck, guest lounge / tv room, patio/outdoor seating, designated picnic spot
Family & entertainment
outdoor children's play area, fun karaoke nights, dedicated entertainment team, scheduled evening entertainment, children's outdoor recreation equipment
Cleanliness & housekeeping
guest laundry service, in-room trouser press, regular daily housekeeping
Business & conference facilities
conference and banquet facilities, fax and photocopying services
On-site shops & services
convenience store/minimarket on premises
Other property amenities
smoke-free rooms, accessible guest facilities, entirely non-smoking property, individually controlled air conditioning, allocated smoking zone, full wheelchair accessibility, restroom with support rails, raised toilet seat, lowered wash basin, bathroom emergency pull cord, secure key card entry
Property safety & security
in-room safety deposit box, round-the-clock security personnel, integrated security alarm system, strategically placed smoke detectors, cctv surveillance in public areas, external property cctv surveillance, readily available fire extinguishers
Security systems
staff adherence to all local authority safety protocols, removal of shared non-essential items (menus, magazines, etc.), hand sanitiser readily available in rooms and key areas, guest health screening procedures in place, comprehensive first-aid kit accessible, access to qualified healthcare professionals, guest thermometers provided by the property, complimentary face masks available for guests
Social distancing guidelines
seamless contactless check-in/check-out process, secure cashless payment methods accepted, strict adherence to physical distancing guidelines
Disinfection & cleaning procedures
use of who-approved disinfectants effective against coronavirus, linens, towels, and laundry sanitised per local health guidelines, guest rooms disinfected thoroughly between stays, guest rooms sealed post-cleaning for safety, professional cleaning services utilised for property hygiene, option to decline room cleaning services during stay
Food & drink safety
safe physical distancing in dining spaces, all dining ware (plates, cutlery, glasses) fully sanitised, hygienic takeaway breakfast containers, securely packaged food deliveries
Internet access
Complimentary wi-fi property-wide! The property offers internet services with both standard and free WiFi options.
Guest parking
Complimentary guest parking! The facility offers free on-site parking with dedicated private and accessible parking areas.
Check-in, check-out, and payment policies